I'm Harlan
I own or service the washers and dryers in your building. This page is the short version of everything you need.
Soap: 2 tablespoons
Use 2 tablespoons of HE detergent per load. Liquid or powder, both work.
Never more than 1/4 cup. A full cap is several loads' worth.
No pods.
Lots of suds through the door mean too much soap. Use less next time.
Before you load
Look first. Check that the drum is empty and the door latch isn't broken.
Right-size it. At least two five-gallon buckets' worth, at most three.
Bag small things. If it would fit in a coffee cup, it goes in a laundry bag.
Keep out sand, rubber-backed rugs, and anything with fuel, solvent or other chemicals on it.
Wipe the machine down before and after.
Something wrong? Tell me first
Clothes locked in the washer: wait 30 minutes. Most errors that lock the door clear themselves. Don't force the door or unplug the machine.
Anything else: text or email me. My number and email are posted in your laundry room and printed on your move-in sheet. You can also use the contact form.
What to tell me: your name and unit, the laundry room and machine, the date and time, and what happened. A photo of the display helps.
I reply within 1 to 3 business days.
Emergencies
Water on the floor (more than a little bit), smoke or sparks: get clear and tell building staff or someone nearby right away. For fire or injury, call 911. Then let me know.
Refunds
If a machine fails and it wasn't something you did, I'll refund you. Ask within 7 days. The details are on the Policies page.
Free help
Not getting clean clothes, or not sure how a machine works? Ask me. Advice costs nothing.
Property owners and managers: this page is for you.