For property managers
You're the one residents find when a washer keeps their quarters. My job is to make the laundry room something you rarely have to think about.
What I take off your desk
Resident questions and complaints. My contact is posted in the laundry room and belongs on your move-in sheet. Send residents there, or to this site.
Refunds. Residents ask me. Your office never hands out money.
Repairs. I do them myself and bring the parts.
Instructions. A poster for the room, a move-in sheet for residents, a guide for your staff, and a page on this site for each machine.
What I ask of your staff
A weekly look. Machines wiped down, lint cleared. Lint left alone is a fire risk.
A clean, lit room.
A heads-up. Tell me about leaks, damage, or water and power shutoffs that touch the laundry room.
Post what I send. Price notices and the room poster reach residents only if they go up.
Hands off the insides. Please don't open or move a machine. Tell me instead.
When something is urgent
Water on the floor: close the water supply valves behind the washer if you can reach them safely, then tell me.
Smoke, sparks or fire: call 911 first.
How to reach me
Use the service request form. I reply within 1 to 3 business days. For anything urgent, text me; my number is on the sign in the laundry room.
What I'll tell you
Each month you get a written report: income, the state of every machine, and what residents reported and how it was settled. Anything that's the building's to fix, such as venting, wiring or plumbing, goes in it with the date I first raised it. The owner gets a copy on request.