Frequently Asked Questions

Please tell me. Text or e-mail me using the phone number or email posted in your laundry room and printed on your move-in sheet. You can also use the contact form. A photo of the machine helps.

If it’s an emergency, like water on the floor (more than a little bit), tell building staff right away.

2 tablespoons of HE detergent. Never more than ¼ cup. No pods. If you see suds through the door, that was too much. The Soap page has the rest.

Pods are meant for larger equipment such as those found in homes, and are harder to use correctly. A pod is a fixed dose, and it is more than these washers need.

If laundry is left in a machine past the end of a cycle, another person who wishes to use that machine may remove the contents and place them safely nearby.

Everyone has a duty to return promptly before the end of a cycle if they don’t want their things disturbed.

Generally, no. Consider cashless options if they are available at your property.

T ext or email me with your name and address, the date and time, the laundry room and machine, and what happened. Ask within 7 days. The full policy is on the Policies page.

Residents may receive personalized assistance at no cost. Reach out to your resident manager for more information.

a.  Wait a while. Most errors which lock clothes in will clear themselves in about a half hour.

b.  Don’t force the door or unplug the machine.

c. Still locked? Text or email me a photo of the display. You may also use Signal App.

a.  To assist in repairs by answering how equipment was broken.

b.  To assist in abandoned garments reunions.

c.  Nobody’s watching regularly. The cameras I control record video only (sometimes not even video), no audio. Some cameras belong to the property, ask your property about those.