Frequently Asked Questions

Please tell someone. You can use the contact information found within the laundry room itself at your property. You can also reach out to building maintenance if it’s urgent.

If laundry is left in a machine past the end of a cycle, another person who wishes to use that machine may remove the contents and place them safely nearby.

Everyone has a duty to return promptly before the end of a cycle if they don’t want their things disturbed.

Generally, no. Consider cashless options if they are available at your property.

Residents may receive personalized assistance at no cost. Reach out to your resident manager for more information.

a.  Wait a while. Most errors which lock clothes in will clear themselves in about a half hour.

b.  Call maintenance or management.

c.  You may use Signal App to contact the vendor right away.

1.  Why are there cameras in the laundry?

a.  To assist in repairs by answering how equipment was broken.

b.  To assist in abandoned garments reunions.

c.  Nobody’s watching regularly* when those cameras are controlled by the laundry vendor.